Will my AirPods fall off Anchor?
Gravity alone will not detach AirPods from your Anchor. We have done the work to ensure a solid connection, in fact, Anchor can support 700 grams (1.5 lbs) or about 15 times the weight of your AirPods and Charging Case. All this from a product weighing less than 7 grams (1/4 ounce). We recommend plugging and unplugging Anchor before use to get a feel for its connection.
Can I ride a merry go round or a roller coaster with my AirPods dangling?
We recommend avoiding vigorous activities while dangling AirPods, as gravity plus centrifugal force could cause detachment. We always make sure our AirPods are tucked into a pocket, bag or purse before engaging in these types of adventures.
Can I use Anchor with my iPhone or iPad?
Anchor is exclusively for use with Apple AirPods and AirPods Pro. Please do not use Anchor with your iPhone or iPad.
Will Anchor’s connector damage my Lightning Port?
We have gone to extraordinary lengths to ensure Anchor works as intended without damaging your AirPods Lightning port. In fact, we bought a machine whose sole function is to insert and remove Anchor from AirPods Charging Cases - and we are getting our money’s worth. To date, we have performed thousands of cycles across multiple Charging Cases and have not seen damage to the Lightning port.
Why do we have two carabiner options?
Personalization is important to us, and we want to provide you with options not only on materials and colors but on price. Our Anodized Zinc Alloy carabiner allows us to offer you a sleek design at a lower-price point while our Titanium carabiner uses the incredible lightweight, strong and flexible properties of Titanium to provide an elegant one-piece design.
Do I need to remove Anchor for wireless charging?
No. You can keep your Anchor connected during wireless charging and wired charging is just a quick pull away.
Can I use Anchor with my silicon, leather (or other) case?
Unfortunately not, Anchor must fit flush against your AirPods or AirPods Pro Charging Case to properly connect. You could try trimming your silicon/leather case around the Lightning port to make it work, if you do that please send us a picture! :)
What if I want to attach to something too big for the JURA carabiner?
Feel free to use your own carabiner, strap or whatever else you can think of. We look forward to seeing how you use your Anchor, share your photos with us by emailing email@example.com, tagging us on Instagram @go_jura, or using our hashtag #juraanchor or #gojura.
What is the return policy for my JURA product?
While we want everyone to enjoy their JURA Anchor to the fullest extent, please reach out to the JURA team at firstname.lastname@example.org if you would like to return them. Returns are accepted within 30 days of purchase from gojura.com.
I have a question about something else.
Feel free to reach out to us for any other questions or concerns that you have. We would love to hear from you at email@example.com.